Our consulting services
Achieving goals together: the right Atlassian-Consulting solution for your needs.
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From simple best practices to creative individual solutions
We're here to help you make the best use of your Atlassian tools and apps! Whether you're a software, service, or business team - our solutions in knowledge management, project management, task management, and process digitization make us the perfect point of contact as an official Platinum Partner of Atlassian.
We assist you in finding the right licenses for Jira, Confluence, Bitbucket and more, and are here to advise on all your questions concerning the Atlassian tools. We tailor our advice to best suit your individual use case.
Transparent, easy and effective license consulting
Purchasing Atlassian licenses through veniture is transparent, easy, and cost-effective. We help identify a license model suited to your needs. Our services extend beyond assisting with the initial purchase of your Atlassian software; we also manage your licenses on an ongoing basis.
Silver PackageUp to 8 support hours monthly |
800 € |
monthly |
Gold PackageUp to 16 support hours monthly |
1,500 € |
monthly |
Platinum PackageUp to 42 support hours monthly |
3,700 € |
monthly |
Unlimited PackageSupport hours tailored to your needs |
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Unlimited PackageSupport hours tailored to your needs |
Request now! |
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Terms of our consultancy packages
Minimum term
The minimum term for our Atlassian support packages is three months from the conclusion of the contract. Annual contracts are also available.
Service hours
We provide consulting services within the scope of the Atlassian support packages from Monday to Friday between 09:00 and 18:00 CET. Public holidays in North Rhine-Westphalia and Hesse are excluded.
Response times
We respond to your enquiries within one working day for the Silver package and within four hours for the other packages.
Support channel
We provide a service desk where requests can be submitted in German or English.
Support access
In order to provide the service, we need access with administrative rights to your Atlassian instances.
Scope
The consulting packages include our user packages and thus cover 1st and 2nd level support for the products Jira Work Management, Jira Software, Jira Service Management, Confluence and Access as well as for common apps.
Billing
For monthly billing, the amount is invoiced at the end of the month. For annual Atlassian support packages, the invoice is payable in advance.
As soon as the support quota is used up, we charge € 120.00 for each additional hour for the consulting packages. An upgrade to the next higher package is possible at any time.
Your advantages with our consultation packages
Guaranteed availability
We will assign consultants to you who aim to address your queries within the specified response and service timeframes.
Budget and Planning Security
Our flat-rate pricing model is tied to your booked hourly contingent, providing clear financial predictability.
Transparency
You'll have round-the-clock access to our shared service desk portal, granting you constant oversight of your requests.
Improved customer experience
Rather than repeatedly seeking answers themselves or persistently asking colleagues, your users can lean on our expertise for their day-to-day queries. They'll receive personalized attention and a sense of being truly understood.
Conserving your IT resources
Your IT team can avoid repetitively answering the same questions and instead focus on addressing more complex issues.
Expert knowledge always at hand
Our experts are familiar with the best practices for various tools and can swiftly adapt to your unique situations and use cases. They provide easy-to-understand solutions tailored to your needs.
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Example queries answered by our support team:
Our Slack communication no longer runs automatically into our Jira project.
We want the due date of a task to be automatically set to 1 day as soon as the priority is 'high'. How can this be designed in ScriptRunner?
The Jira reports are not enough for me. I want to create interactive reports with eazyBI, but don't know how.
We are not getting anywhere with Atlassian Access setup. Can you please check where we made a configuration error?
I have special design requirements for the PDF export of Confluence pages.
During the approval process with Comala Document Management, no email is sent to the author. What is the reason for this?
We cannot add request participants in Service Request.
Consulting contingent: Our prepaid rate support
Purchase credit from us in advance, giving you the flexibility to use our services when and how you wish.
✓ Workshops
✓ Implementation projects
✓ Extension modules
✓ 1st and 2nd level support
✓ Trainings
Your upfront payment is an investment in your future knowledge, upcoming projects, and seamless system usage. Regardless of your future needs, you'll benefit from our expert knowledge.
Our consultancy contingent is flexible
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Further information on our individual counselling contingent
Minimum purchase
The minimum purchase for our individual consulting contingent is 1000 €.
Service hours
We provide consulting services within the Atlassian support packages from Monday to Friday between 09:00 and 18:00 CET. Public holidays in North Rhine-Westphalia and Hesse are excluded.
Response times
In contrast to our support flat rate, no availability can be guaranteed for the individual consulting contingent due to the lack of planning certainty. However, we will of course respond as quickly as possible and on average within one day.
Support channel
We provide a service desk where you can submit requests in German or English.
Support access
In order to be able to guarantee the service, we need access with administration rights to your Atlassian instances.
Scope
Support is provided for the products Jira Work Management, Jira Software, Jira Service Management, Confluence and Atlassian Access as well as for common apps. License costs are not included.
Billing
For our individual consulting contingent, the invoice has to be paid in advance. All your subsequently used services can be offset against the credit at your request.
Validity
Your consulting quota is available to you within the scope of our support for 36 months and can be offset against our services during this period.