| ITSM Starter Package | ITSM Advanced Package | |
|---|---|---|
| What is included? | ||
| Integrated communication channels Whether Slack, Outlook or another communication channel, we'll link the tools with Jira Service Management. |
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| Feedback cycles with satisfaction surveys How is your service being received? What can you do better and how did you impress them? All this can be regularly evaluated through standardised feedback surveys. |
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| Knowledge base functions Collect your knowledge in a database that is linked to the service desk so that you can benefit from each other's knowledge, satisfy customers and save a lot of time. |
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| Service catalogue Centralised, categorised directory of services offered to end users. |
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| Enquiry types Standard request types configured for basic IT service scenarios are provided. In the Advanced package, further types can be added according to requirements. |
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| Queue prioritisation Queues organise incoming requests. In the Advanced package, these are user-defined programmed. |
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| SLA Management Clearly defined agreements between you and your customers regarding service and response times or services to be provided are integrated into the tool and flexibly configured. (In the Starter package, the standard SLAs are integrated, in the Advanced package you specify the SLAs). |
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| Incident management Incident management ensures that normal service operations are resumed after an unplanned outage or service interruption. |
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| Change and problem management This is an IT management practice to minimise IT service interruptions during the implementation of changes to critical systems and services as well as the identification and management of the root causes of incidents in an IT service. |
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| End user solution workshop At the end of the implementation, we show users how to best use the system (up to 3 hours). |
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| Additional ITSM Consultancy | ||
| Discovery Workshop We believe that each customer is unique, so this workshop ensures a correct estimation and architecture for our modules. |
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| Global automations | ||
| Dynamic forms The form adapts to the applicant's entries and grows slowly with them, so that there is no excessive demand and only the information that is relevant (for the response team) is recorded. |
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| Custom dashboards and dynamic reports Every company has its own KPIs and reporting requirements. These can be mapped flexibly in the Advanced package. |
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| Optional functions Tool extensions with optional functions through additional apps can take your service desk to the next level. |
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All support services from one single source
Your goal is to map your service for customers and employees in a user-friendly and efficient way via a portal? We'll help you with this!
How? We have designed packages for tool introduction or optimization, put together extension modules and conceived training courses. The cool thing is that the services are based on the knowledge we have gained from past customer projects and thus cover different preferences and requirements.
Our ITSM packages are exactly what you were looking for?
Our team of experts will do the work for you and provide you with Jira Service Management ready for use.
We will be happy to advise you free of charge and without obligation. We look forward to talking to you!
