Lösungen, die Mehrwert bieten

Ob Software-Team, Service-Team oder Business-Team: Mit unseren Lösungen in den Bereichen Wissensmanagement, Projektmanagement, Aufgabenmanagement, Agile at Scale und vielen mehr treiben wir die digitale Transformation Deines Unternehmens voran!

Die passenden Tools für Deine digitale Transformation

Egal ob Du nach einem Tool für Projektmanagement oder nach einem neuen Dokumentationssystem suchst: Wir haben genau das richtige für Dich.

Wer wir sind und was genau wir machen

Erfahre mehr über venITure: Wer wir sind, was wir machen und wie wir Dir helfen können die digitale Transformation in Deinem Unternehmen voranzutreiben.

Werde ein Teil unseres Teams!

Wir suchen begeisterte Kolleginnen und Kollegen, die sich leidenschaftlich für ihr Fachgebiet engagieren. Entwickle gemeinsam mit uns neue Lösungen, um die digitale Transformation voranzutreiben und die Welt ein wenig besser zu machen.

ITSM Packages

We help you to establish your service desk

All support services from one single source

Your goal is to map your service for customers and employees in a user-friendly and efficient way via a portal? We'll help you with this! 

How? We have designed packages for tool introduction or optimization, put together extension modules and conceived training courses. The cool thing is that the services are based on the knowledge we have gained from past customer projects and thus cover different preferences and requirements. 


This is how we design your service desk

Timely and with expertise at a fixed price

Whether it's just standard features or customizations tailored to your specific needs, we have the right fixed price package for you. 
These packages are based on best practices that combine the best practices of ITIL and the expertise of our experts to give you the best results.


ITSM Starter Package

7,900 €

Get your service desk up and running in just four weeks, based on best practices and standard features, with no fancy stuff. 

Perfect for you if you have no special requirements and want to get started as quickly as possible!


Learn more!


ITSM Advanced Package

19,900 €

The basic functions of Jira Service Management are not enough for you and you need individual configurations?

Our experts will take care of the complex implementation for you!


Learn more!

ITSM Starter Package ITSM Advanced Package
What is included?
Integrated communication channels
Whether Slack, Outlook or another communication channel, we'll link the tools with Jira Service Management.
Feedback cycles with satisfaction surveys
How is your service being received? What can you do better and how did you impress them? All this can be regularly evaluated through standardised feedback surveys.
Knowledge base functions
Collect your knowledge in a database that is linked to the service desk so that you can benefit from each other's knowledge, satisfy customers and save a lot of time.
Available in JSM Premium
Available in JSM Premium
Service catalogue
Centralised, categorised directory of services offered to end users.
Enquiry types
Standard request types configured for basic IT service scenarios are provided. In the Advanced package, further types can be added according to requirements.
Queue prioritisation
Queues organise incoming requests. In the Advanced package, these are user-defined programmed.
SLA Management
Clearly defined agreements between you and your customers regarding service and response times or services to be provided are integrated into the tool and flexibly configured. (In the Starter package, the standard SLAs are integrated, in the Advanced package you specify the SLAs).
Incident management
Incident management ensures that normal service operations are resumed after an unplanned outage or service interruption.
Change and problem management
This is an IT management practice to minimise IT service interruptions during the implementation of changes to critical systems and services as well as the identification and management of the root causes of incidents in an IT service.
End user solution workshop
At the end of the implementation, we show users how to best use the system (up to 3 hours).
Additional ITSM Consultancy
3-day consultancy budget
5-day consultancy budget
Discovery Workshop
We believe that each customer is unique, so this workshop ensures a correct estimation and architecture for our modules.
Global automations
Available in JSM Premium
Available in JSM Premium
Dynamic forms
The form adapts to the applicant's entries and grows slowly with them, so that there is no excessive demand and only the information that is relevant (for the response team) is recorded.
Custom dashboards and dynamic reports
Every company has its own KPIs and reporting requirements. These can be mapped flexibly in the Advanced package.
Optional functions
Tool extensions with optional functions through additional apps can take your service desk to the next level.
Browse our ITSM modules to learn more!
Browse our ITSM modules to learn more!

* Standard or predefined best practice

✓✓ Implementation of individual requirements  

- not included 

The right addition to your packages


Build on your basic packages by using individual modules, clarifying your requirements again in a workshop or being supported by our support packages in all your questions after go-live.

ITSM Modules

Our ITSM packages form the basis. If you are still missing something, you can choose exactly what you need from our ITSM modules and put together your own individual ITSM menu. Right at the start or gradually according to your needs. 



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ITSM Workshop

Where do you want to go and what are your requirements for your ITSM system?

We help you to find out! Together with you, we analyse your situation, advise you, show you best practices and present you with a sample roadmap with estimates for our joint ITSM implementation project.


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Atlassian Support Packages

We also support you and your colleagues after the go-live and answer questions about the use of the tools or more complex and technical questions about the software. 


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Our ITSM packages are exactly what you were looking for?

Our team of experts will do the work for you and provide you with Jira Service Management ready for use.

We will be happy to advise you free of charge and without obligation. We look forward to talking to you!

Contact us!

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