Processes and Activities
IT Service Management, also known as ITSM, is the way IT services operate for customers.
In the majority of companies, IT support offering is differentiated into two areas: "Help Desk" and "Service Desk". While the "Help Desk" is used for acute disruptions or problem solutions, the "Service Desk" provides services that go beyond this, such as the provision of IT infrastructures for employees.
ITSM, on the other hand, defines a further development of support toward a stronger customer, user and service orientation. In this context, service management is understood as a service that is intended to guarantee a high level of customer satisfaction.
Teams Come First
IT teams should continuously develop and learn how to improve. Strong and competent IT teams are crucial for companies.
When it comes to supporting the well-established IT team in their work and helping with new routines, we come into play.
We offer technology and software that improves activities and impacts workflow. Through cross-team collaboration and continuous support with automated day-to-day tasks, teams have more time to work efficiently on important tasks.
ITSM should improve the entire company and its service management principles. Cross-departmental collaboration, alignment with business priorities or even the provision of resources for continuous optimization, are points that should be taken care of with ITSM. This reduces costs and risks and improves the customer experience.
Why ITSM with venITure?
venITure has a proven track record as an Enterprise Platinum Solution Partner with ITSM specialization - our certified Atlassian experts have ongoing experience and can assist with planning and execution. We have had the privilege of designing a large number of successful ITSM projects of various sizes. We are happy to pass on our knowledge and experience to you!
Products to help implement ITSM into your company:
Approaches of ITSM, ITIL and DevOps
IT teams use a few frameworks to guide them and adapt their work accordingly.
In the following you will get to know a few of these frameworks:
ITSM is a way teams deliver their service to customers.
Information Technology Infrastructure Library (ITIL)
ITIL is a framework that proposes management structures and enables effective service management. Processes, tasks and procedures from the ITSM area are thus integrated into the organizational strategy, thus achieving optimal results. It is therefore involved with the provision of IT services.
DevOps is focused on the rapid operation of IT services, which is made possible by agile practices. The term DevOps is made up of development and operations. If you look at the term, you can deduce that the aim here is to establish better cooperation between operations and development. The processes between software development and the operations team are optimized and automated.