| Cloud | Data Center | |
|---|---|---|
| General service management | ||
| Reporting and analytics | ||
| SLA management | ||
| Multi language support | ||
| Configurable workflows | ||
| Advanced forms | ||
| Advanced conversational ticketing | ||
| Email and widget support | ||
| HR, general service management, legal, facilities templates | ||
| Customer service management templates | ||
| ITSM project template | ||
| Incident and problem management | ||
| Incident management | ||
| Alerts and notifications | ||
| Monitoring and ChatOps integrations | ||
| Incident creation | ||
| Post-incident reviews | ||
| On-call management | ||
| Problem management | ||
| Incident command center | ||
| Incident investigation | ||
| Incident management reports | ||
| Heartbeat monitoring | ||
| Change management | ||
| Change management | ||
| Service-based organization | ||
| Service request management | ||
| Service registry | ||
| Service status pages | ||
| Service dependency | ||
| Service subscriptions | ||
| Service and infrastructure health analysis | ||
| External services | ||
| Deployment and administration | ||
| Release tracks | ||
| Sandbox | ||
| IP allowlisting | ||
| Admin insights | ||
Jira Service Management: Cloud and Data Center in direct comparison
Explore the differences between Cloud and Data Center
Get an overview of your deployment options
Cloud
Atlassian is fully committed to a cloud-first future to help teams collaboratively create, discuss and execute projects.
Data Center
Data Center is designed for customers who need to maintain a self-managed, behind-the-firewall environment.
Let's dive deep into the differences between Jira Service Management cloud and data center
More differences:
| Cloud | Data Center | |
|---|---|---|
| Scale, performance and availability | ||
| Guaranteed uptime SLA | ||
| Security and data management | ||
| Audit logs | ||
| Data residency | ||
| Mobile Device Management | Limited functions |
|
| Business continuity and disaster recovery | ||
| Password policies | ||
| Mobile application management | Enterprise |
|
| Apps, integrations and customization | ||
| Jira mobile app | ||
| Atlassian Marketplace apps | ||
| Built-in automation | via Opsgenie |
|
| Advanced integrations | Premium + Enterprise |
|
You need support?
We will be happy to advise you on our packages and solutions and together we will see what suits you and your application best.
Alexander Post
Principal Solutions Advocate
Contact our experts and we will get back to you as soon as possible.