Support

By your side with advice and action - at a fixed price

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We have the right support package!

In reality, the technical know-how or skill set varies among employees, which is why ensuring professional support is crucial. We provide this for you through our friendly and competent team of Atlassian experts.

 

Schedule a non-binding consultation!

 

End user packages:

Support as a flat rate

With our user packages, we swiftly resolve issues and ensure seamless operations.

And all this as a flat rate: This means you receive our support based on a specific monthly hourly allocation, tailored to your requirements.

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Silver Package

Up to 12 support hours monthly

700 €

monthly

Gold Package

Up to 30 support hours monthly

1,500 €

monthly

Platinum Package

Up to 80 support hours monthly

3,700 €

monthly

Unlimited Package

Support hours tailored to your needs

Request now!

 

Unlimited Package

Support hours tailored to your needs

Request now!
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End User Packages

 

Our experts answer your daily questions about Atlassian tools in a simple and understandable way.

 

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Consultancy Packages

 

Would you like support on complex software issues? No problem, our experts of many years share their technical knowledge with you quickly and comprehensibly.

 

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Individual Advisory Contingent

 

The consulting contingent serves as an advance payment that you can use to offset all your future support services that you purchase through us.

 

 

Your advantages with our user packages

availability

Guaranteed availability

We will assign consultants to you who aim to address your queries within the specified response and service timeframes.

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Budget and Planning Security

Our flat-rate pricing model is tied to your booked hourly contingent, providing clear financial predictability.

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Transparency

You'll have round-the-clock access to our shared service desk portal, granting you constant oversight of your requests.


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Improved customer experience

Rather than repeatedly seeking answers themselves or persistently asking colleagues, your users can lean on our expertise for their day-to-day queries. They'll receive personalized attention and a sense of being truly understood.

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Conserving your IT resources

Your IT team can avoid repetitively answering the same questions and instead focus on addressing more complex issues.

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Expert knowledge always at hand

Our experts are familiar with the best practices for various tools and can swiftly adapt to your unique situations and use cases. They provide easy-to-understand solutions tailored to your needs.

Example queries answered by our support team:

  • My colleague is on holiday and we all don't know what tasks are assigned to him.

  • My JQL filter does not work, although I have not changed anything.

  • I can't close the ticket.

  • My tickets are not all displayed on my board.

  • I have configured an automation that is not doing what it is supposed to.

  • I can't move my Confluence page to another area.

  • I would like to recreate a colleague's page, but I don't know what macros he used.

  • My colleague is in the same team as me but cannot access our team area.

  • The Word export of my Confluence page does not take over all the content.

  • I cannot assign the ticket to anyone.

  • I want to restrict a ticket with sensitive data in the view.

  • A selection option is missing in the helpdesk form.

  • I would like to automatically assign certain ticket types to a certain colleague.

  • My burndown chart shows the wrong dimensions.

  • I need a custom field to capture a specific piece of information.

  • We need a new evaluation licence for an app in our test system.

    etc.

Familiar with such inquiries?

We establish a dedicated and user-friendly help desk for your team, accessible around the clock. Adhering to the Service Level Agreements (SLAs), our team will address your inquiries and collaborate with you, in cases such as requests for changes to the permissions or role system that necessitate your authorization.

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Are you interested in our Atlassian support packages?

We will be happy to advise you on our packages and solutions and together we will see what suits you best.

 

 

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Adil Nasri

Atlassian Expert & CEO

We would be happy to advise you free of charge and without obligation in your initial consultation.