Support

Ease Your IT Teams's Burden - Atlassian Support at a Fixed Price

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Your Team Deserves the Best Support

Technical know-how varies from employee to employee and depending on the Atlassian tool. This leads to productivity loss and makes it difficult to ensure proper support. We solve your IT team's problems by providing you with competent Atlassian experts who handle your users' inquiries.

Get in contact!

End user packages: Support as a flat rate

With our end user packages, we quickly eliminate disruptions and ensure smooth operations. And all that as a flat rate: This means you get our support based on a monthly quota of hours that you can choose according to your team's needs.

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Silver Package

Up to 12 support hours monthly

Gold Package

Up to 30 support hours monthly

Platinum Package

Up to 80 support hours monthly

Unlimited Package

Support hours tailored to your needs
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End User Packages

 

Our experts answer your daily questions about Atlassian tools in a simple and understandable way.

 

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Consultancy Packages

 

Would you like support on complex software issues? No problem, our experts of many years share their technical knowledge with you quickly and comprehensibly.

 

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Individual Advisory Contingent

 

The consulting contingent serves as an advance payment that you can use to offset all your future support services that you purchase through us.

 

Example queries answered by our support team:

  • My JQL filter is not working, although I haven't changed anything.
  • My tickets are not all displayed on my board.
  • I have configured an automation that doesn't do what it should.
  • I can't move my Confluence page to another area.
  • Not all content is included in the Word export of my Confluence page.
  • I want to restrict the view of a ticket with sensitive data.
  • An option is missing in the helpdesk form.
  • I need a custom field to capture a specific piece of information.

Familiar with such inquiries?

We set up a user-friendly help desk tailored to your requirements, which you can access at any time. In doing so, we adhere to the Service Level Agreements (SLAs) - meaning our team responds to incoming inquiries and consults you if, for example, changes to the permission system are requested that require your approval.

Get in contact!

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Your advantages with our user packages

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Guaranteed availability

We will assign consultants to you who aim to address your queries within the specified response and service timeframes.

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Budget and Planning Security

Our flat-rate pricing model is tied to your booked hourly contingent, providing clear financial predictability.

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Transparency

You'll have round-the-clock access to our shared service desk portal, granting you constant oversight of your requests.


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Improved customer experience

Rather than repeatedly seeking answers themselves or persistently asking colleagues, your users can lean on our expertise for their day-to-day queries. They'll receive personalized attention and a sense of being truly understood.

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Conserving your IT resources

Your IT team can avoid repetitively answering the same questions and instead focus on addressing more complex issues.

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Expert knowledge always at hand

Our experts are familiar with the best practices for various tools and can swiftly adapt to your unique situations and use cases. They provide easy-to-understand solutions tailored to your needs.

Find out how our support can relieve your team

With our end user packages, you'll find exactly the support you need - tailored, efficient, and always there when you need it most. Contact us for your non-binding consultation.

 

 

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Adil Nasri

Atlassian Expert & CEO

We would be happy to advise you free of charge and without obligation in your initial consultation.