Support
By your side with advice and action - at a fixed price
We have the right support package!
In reality, the technical know-how or skill set varies among employees, which is why ensuring professional support is crucial. We provide this for you through our friendly and competent team of Atlassian experts.
Schedule a non-binding consultation!
End user packages:
Support as a flat rate
With our user packages, we swiftly resolve issues and ensure seamless operations.
And all this as a flat rate: This means you receive our support based on a specific monthly hourly allocation, tailored to your requirements.
Guaranteed availability
We will assign consultants to you who aim to address your queries within the specified response and service timeframes.
Budget and Planning Security
Our flat-rate pricing model is tied to your booked hourly contingent, providing clear financial predictability.
.svg)
Transparency
You'll have round-the-clock access to our shared service desk portal, granting you constant oversight of your requests.
Improved customer experience
Rather than repeatedly seeking answers themselves or persistently asking colleagues, your users can lean on our expertise for their day-to-day queries. They'll receive personalized attention and a sense of being truly understood.
.svg)
Conserving your IT resources
Your IT team can avoid repetitively answering the same questions and instead focus on addressing more complex issues.
.svg)
Expert knowledge always at hand
Our experts are familiar with the best practices for various tools and can swiftly adapt to your unique situations and use cases. They provide easy-to-understand solutions tailored to your needs.
Familiar with such inquiries?
We establish a dedicated and user-friendly help desk for your team, accessible around the clock. Adhering to the Service Level Agreements (SLAs), our team will address your inquiries and collaborate with you, in cases such as requests for changes to the permissions or role system that necessitate your authorization.
We would be happy to advise you free of charge and without obligation in your initial consultation.