ITSM Packages

We help you to establish your service desk

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We design your service desk - at a fixed price

Do you want to make your service user-friendly and efficient for both customers and employees through a portal?

Get your fixed-price package or customize by combining our packages and modules according to your preferences.


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ITSM Packages

Our ITSM packages are based on best practices that combine the best of ITIL and the expertise of our experts to give you the best possible results.

Starter Package

6.500 €

Get your service desk up and running in just four weeks, based on best practices and standard features.

Perfect for you if you want to get started as quickly as possible!


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Advanced Package

16.700 €

The basic functions of Jira Service Management are not enough for you and you need individual configurations?

Our experts will take care of the complex implementation for you!


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Pro Package

Price individually estimated

Your requirements are more specific? We take a close look at your current ITSM or ESM maturity level, your team, and your customers' requirements to understand and meet your unique needs


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Note: Licence costs are not included in the package price

Looking to create your customized solution?

ITSM Modules

No worries. Our packages form the foundation and can be expanded as desired with modules. Simply choose the package that suits you and then explore our modules. We're here to assist you in making the right choice.

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Package Scopes

ITSM Starter Package ITSM Advanced Package
What is included?
Integrated communication channels
Whether Slack, Outlook or another communication channel, we'll link the tools with Jira Service Management.
Feedback cycles with satisfaction surveys
How is your service being received? What can you do better and how did you impress them? All this can be regularly evaluated through standardised feedback surveys.
Knowledge base functions
Collect your knowledge in a database that is linked to the service desk so that you can benefit from each other's knowledge, satisfy customers and save a lot of time.
Available in JSM Premium
Available in JSM Premium
Service catalogue
Centralised, categorised directory of services offered to end users.
Enquiry types
Standard request types configured for basic IT service scenarios are provided. In the Advanced package, further types can be added according to requirements.
Queue prioritisation
Queues organise incoming requests. In the Advanced package, these are user-defined programmed.
SLA Management
Clearly defined agreements between you and your customers regarding service and response times or services to be provided are integrated into the tool and flexibly configured. (In the Starter package, the standard SLAs are integrated, in the Advanced package you specify the SLAs).
Incident management
Incident management ensures that normal service operations are resumed after an unplanned outage or service interruption.
Change and problem management
This is an IT management practice to minimise IT service interruptions during the implementation of changes to critical systems and services as well as the identification and management of the root causes of incidents in an IT service.
End user solution workshop
At the end of the implementation, we show users how to best use the system (up to 3 hours).
Additional ITSM Consultancy
3-day consultancy budget
5-day consultancy budget
Discovery Workshop
We believe that each customer is unique, so this workshop ensures a correct estimation and architecture for our modules.
Global automations
Available in JSM Premium
Available in JSM Premium
Dynamic forms
The form adapts to the applicant's entries and grows slowly with them, so that there is no excessive demand and only the information that is relevant (for the response team) is recorded.
Custom dashboards and dynamic reports
Every company has its own KPIs and reporting requirements. These can be mapped flexibly in the Advanced package.
Optional functions
Tool extensions with optional functions through additional apps can take your service desk to the next level.
Browse our ITSM modules to learn more!
Browse our ITSM modules to learn more!
* Standard or predefined best practice
✓✓ Implementation of individual requirements
- not included

The right addition to your packages

Enhance your foundation packages by selecting individual modules tailored to your needs. Address your requirements through a workshop, upskill yourself and your team with training, or receive post-launch assistance through our support packages.


Support Packages

We are here to support you and your colleagues even after the go-live, answering questions about tool usage, as well as tackling more intricate and technical inquiries about the software.

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Become an expert in ITSM. We'll walk you through all the settings and tricks that will empower you to independently design your project.

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For the perfect project kickoff! We collaboratively define all project requirements and guide you based on our best practices.

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Our ITSM packages are exactly what you were looking for?

Contact us! Our team of experts will do the work for you and provide you with Jira Service Management ready for use.





Deniz Tımartaş

IT Consultant & Trainer

Get in touch with our experts and together we will see what we can do for you.