IT Service Management

Planning, implementation and support from a single specialist at a fixed price

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IT as a Service

The core idea behind IT Service Management (ITSM) is to provide IT as a service for end customers and employees. This can involve, for example, consulting services in first-level support for customers or an internal employee request for a new monitor.

With our ITSM solutions, IT issues that disrupt business operations will become a thing of the past.

Service Catalog

Our ITSM solutions for you

Our ITSM experts support you in everything related to your ITSM software - from the conceptual design to the implementation, and beyond go-live.


ITSM Trainings

Let us help you with our trainings and discover our ITSM world together.

Training modules

ITSM & ESM Packages

We configure your Jira Service Management promptly with our base packages and freely selectable extension modules:

ITSM Packages
ESM for HR teams

ITSM Workshop

What are your requirements for an ITSM system? What adaptations are necessary to fulfil them? And how can its use be optimized? We can help you find out.

View Workshop


Support Packages

All-around service with our support packages. We are there for you, whether with a flexible flat rate or individual contingent:


View Packages

Our ITSM Processes: Precise, Proactive, and Customer-Centric

Explore how core ITSM processes strengthen your business and ensure the smooth running of your IT operations.


Incident Management

The goal of Incident Management is to restore normal service operation as quickly as possible when an incident sets in and to minimize the impact on business operations. It ensures the quality and availability of IT-services stays high.


Request Fulfillment

This process is specifically dealing with user's service requests. It could be a simple request like a password reset, or a complex request like setting up a new workstation.


Change Management

When the IT environment changes through implementation of new software or upgrades, Change Management controls these changes minimizing the risk of disruptions and other negative impacts to business operations.


Problem Management:

Problem Management identifies and resolves recurring incidents or larger incidents affecting multiple users. The focus is on avoiding future incidents by determining and resolving the root cause of the problem.

Start your ITSM journey with us now.

Let's talk!

Jira Service Management

Learn more about Atlassian's tool. Enable development, IT operations, and business teams to collaborate quickly. Integrate JSM into a variety of other Atlassian tools and gain access to over 1,000 apps to expand your capabilities.

Learn more about JSM

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You want to optimize your IT support through ITSM?

We would be more than happy to provide you with free, non-binding advice on our service offerings and topics such as ITSM, ITIL and DevOps. 


Deniz Timartas

IT-Consultant & Trainer

Contact our experts and we will get back to you as soon as possible.