IT Service Management
Planning, implementation and support from a single specialist at a fixed price
Incident Management
The goal of Incident Management is to restore normal service operation as quickly as possible when an incident sets in and to minimize the impact on business operations. It ensures the quality and availability of IT-services stays high.
Request Fulfillment
This process is specifically dealing with user's service requests. It could be a simple request like a password reset, or a complex request like setting up a new workstation.
Change Management
When the IT environment changes through implementation of new software or upgrades, Change Management controls these changes minimizing the risk of disruptions and other negative impacts to business operations.
Problem Management:
Problem Management identifies and resolves recurring incidents or larger incidents affecting multiple users. The focus is on avoiding future incidents by determining and resolving the root cause of the problem.
Deniz Timartas
IT-Consultant & Trainer
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