Digitalize Human Resources - your new Service Desk
Are your current HR processes slowing you down? HR managers have to navigate the complexities from general HR questions, complaints, benefits and many more. Executing these processes via mail or phone can lead to lost requests and unclear documentation.
Digitalizing HR is a strategic move that not only accelerates HR processes but also transforms the way employees interact with the HR department. This ESM package is designed to set up a service desk for your HR team, following our best practices.
Standard service catalogue
Your services are categorised in the standard service catalogue. With the help of predefined enquiry types, enquirers can get a clear overview of services, are navigated through the tool in a self-explanatory way and the enquiry reaches the right team directly.
Feedback
We include improved feedback cycles with satisfaction surveys and reports, so you know how your service is being received and can make immediate performance adjustments if necessary.
Communication channels
We integrate your various communication channels, such as e-mails or chats, into your system so that you can find all your requests in one place or in a specific queue.
Queues
All your incoming requests are organized into queues. This helps you prioritize, provides visibility, and helps you meet your response times.
SLA Management
To measure your service level and keep it high, standard service level agreements are included in the tool. Instead of being reactive, you will be proactive because the urgency of the service tickets is represented by a colour scheme.
Standard reports
An overview of the standard reports with important metrics helps you to understand and optimise your performance.
Want to get more out of your ESM package?
Expand your package with our modules and customize it according to your individual requirements.
Contact our experts and we will get back to you as soon as possible.