What is ITSM?

In most businesses the IT-Support offer is being diversified into two areas: "Help Desk" and "Service Desk". While the "Help Desk" manages acute incidents or solutions, the "Service Desk" contributes to further services such as supplying employees with IT infrastructure.

ITSM on the other hand defines the evolution of support to a more powerful customer, user, and service-oriented process. Service management is a service that should guarantee high customer satisfaction. There is a need to bring all these aspects together. For this purpose, Atlassian has the Jira Service Management tool.

The way that Atlassian’s Jira Service Management takes on this topic is to ensure a Service Desk process is customer focused, knowledge-centric, and streamlined throughout your organization to bring visibility and collaboration between teams.

It’s time to spice up your ITSM

Service Management for internal and external customers may be a challenge for you if received service requests are unstructured. Many businesses make use of historically grown support email distributors and service hotlines to triage service requests from employees. This leads to support communication taking place simultaneously in different channels while processing the service request. This traditional approach to IT Service Management does not work anymore as customers and businesses grow. This growth brings more complexity and more demand. This complexity and demand can only be solved by correctly categorizing requests, triaging them to the right teams, and making collaboration easier between teams. By optimizing the service management processes you can not only increase efficiency, but also overall customer and employee satisfaction.

Security- and Access Management Workshop

Secure access management with Atlassian

Security at the highest level

In today's digital era, data has become one of a company's most valuable assets. Therefore, comprehensive security and access management is of crucial importance.

The goal of this workshop is to give you the knowledge you need to use Atlassian tools securely and efficiently.

access management workshop

Contents of the workshop

The optimal way to use your Atlassian products - for enhanced security.

We will address the most important aspects of the Atlassian security architecture, focusing on user management, authentication mechanisms, permissions, best practices for access policies, and more. 

By the end of this workshop, you will have gained a comprehensive understanding of how to strengthen the security and access management of your Atlassian products, empowering you to confidently navigate and protect your valuable data.

Introduction to Atlassian products and their security features

Best practices for access management in Atlassian products

Management of user groups and roles

Management of permissions and access controls

Configuration of Two-Factor Authentication (2FA)

Monitoring security events and reporting

Security- and Access Management Workshop


4 hours 


Together, we will find answers, suggestions, new inspirations, and, above all, solutions for the optimal and secure handling of your Atlassian products.

1,500 €
 

What awaits you in our workshops

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We analyze your current situation. You tell us what ideas, goals and requirements you have for your project management tool. This will serve as the foundation for our project planning process.
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Our team of experts brings extensive experience, best practices, and expertise to the workshop. They will provide you with an overview of the topics and content that will be covered during the project.
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Based on this, we will use an exemplary roadmap to demonstrate how our joint project could unfold, including its phases and milestones.
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To ensure a structured and detailed implementation of our remote workshop, we have allocated a 4-hour session for you. This will allow us ample time to discuss all the important aspects while keeping a clear focus.

Our workshops take place remotely. If you wish to have a workshop on-site, we will be happy to visit you in the DACH region for an additional fee of 500 €.

Our workshop is exactly what you were looking for? 

Then sign up now. If you have any questions about the workshop, we will be happy to advise you. We are looking forward to a conversation with you!

 

 

Alex-3

Alexander Post

Principal Solutions Advocate

Contact our experts and we will get back to you as soon as possible. See you soon!