End User Packages

Our support as a flat rate

Your employees need help? Send them to us!

We are the first point of contact when your colleagues need support with Atlassian software. With our user packages, we quickly eliminate faults and ensure smooth operation.

 

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End User Packages

Our advice - helpful and plannable

 

Silver Package

Up to 12 support hours monthly

Gold Package

Up to 30 support hours monthly

Platinum Package

Up to 80 support hours monthly

Unlimited Package

Unlimited support

Your advantages with our user packages

availability

Guaranteed availability

We will provide you with consultants who will answer your questions within the specified response and service time.

financial

Planning and budget security

Through our flat rate prices, which refer to your booked hourly contingent.

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Transparency

You have access to our shared service desk portal at any time and can access your requests.

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Improved customer experience

Instead of searching for answers themselves or asking colleagues over and over again, your users can rely on our expertise for their daily questions, receive individual attention and feel better understood.

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Conserving your IT resources

Your IT team does not have to answer the same questions over and over again, but can focus on solving more complex problems.

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Expert knowledge always at hand

Our experts, with many years of experience, know the best practices of different tools, can quickly think their way into your situations and use cases and respond in an easy-to-understand way.

 

Example queries answered by our support team:

  • My colleague is on holiday and we all don't know what tasks are assigned to him.

  • My JQL filter does not work, although I have not changed anything.

  • I can't close the ticket.

  • My tickets are not all displayed on my board.

  • I have configured an automation that is not doing what it is supposed to.

  • I can't move my Confluence page to another area.

  • I would like to recreate a colleague's page, but I don't know what macros he used.

  • My colleague is in the same team as me but cannot access our team area.

  • The Word export of my Confluence page does not take over all the content.

  • I cannot assign the ticket to anyone.

  • I want to restrict a ticket with sensitive data in the view.

  • A selection option is missing in the helpdesk form.

  • I would like to automatically assign certain ticket types to a certain colleague.

  • My burndown chart shows the wrong dimensions.

  • I need a custom field to capture a specific piece of information.

  • We need a new evaluation licence for an app in our test system.

    etc.

Do these requests sound familiar to you?

We set up a dedicated and easy-to-use help desk for your team that you can access at any time. In compliance with the Service Level Agreements (SLAs), our team will answer your queries and consult with you if, for example, changes to the rights or role system are requested that require your approval.

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Are you interested in our Atlassian support packages?

We would be happy to advise you free of charge and without obligation. We look forward to talking to you!

 

 

Boris

Contact our experts and we will get back to you as soon as possible. See you soon!