Jira Service Management Training for Project Administrators

Project creation and administration explained easy


Book now!


English, German and Turkish


Up to 8 participants


Flexible date

Become an expert in Jira Service Management


You have already used Jira Service Management and know the essential functions and now you would like to learn everything about successful project management with in Jira? Then we look forward to your participation. We will introduce you to basic project administration and show you tips and tricks on how to make your work with Jira Service Management more efficient so that your service teams can benefit from it as well.

Perfect for all project managers who want to develop, optimize and implement processes or use ITIL processes and methods to support their teams on a daily basis.




  • Short introduction of the trainer and the participants

  • Discussion of expectations

  • Short overview of the course of the training

  • What is Service Management?

  • How is it structured?

  • What does the customer or agent see?

Creation of tasks and use of filters
  • How does a customer create a request and communicate with agents? 

  • What can an agent do in this matter?

  • How do agents work on and fulfill requests?

  • What do incident, service request, change or problem mean in terms of ITIL and ITSM?

Working methods of the agents
  • What are queues?

  • How do I configure them?

  • How do I create filters and what is the Jira Query Language (JQL for short)?

Project administrators
  • How do I create a project and what do I need to consider?

  • How do I customize my portal?

  • How do I add new request types and customize their forms?

  • How do I configure SLAs, notifications, CSAT and reports?

  • What can be configured at the project level with automations for Jira?

  • What other features can I explore?

Reports and Dashboards
  • What are reports and dashboards and how do they help me in my daily work? 

  • How do filters affect my dashboards?

Q&A session

The entire training is built around hands-on exercises for the training participants.

Program Info






Ideal for

Project admins, project managers, power-user


1,150 €


Digital or on site for an additional charge*




Your trainer


Deniz Timartas
IT-Consultant & Trainer

Unlock your potential with hands-on training

To ensure that the training meets your specific needs, we provide a complimentary 15-minute meeting beforehand. During this meeting, we can briefly discuss your training goals, identify the key use cases that should be addressed, and determine whether you would prefer to utilize our instance as a playground or directly integrate exercises into your system.

Advantages of our trainings


Expert knowledge

remote or onsite

Remote or on site*


Hands-on training


Multiple languages

user expirience

Improved user experience


Flexible appointment

*For on-site training in the DACH region, we offer the option to visit your location for an additional fee of 500 €.

Would you rather put together your own training?

Take a look at our individual training modules for Jira Service Management and book only what really interests you and takes you further.

Learn more!




You would like to book this training now?

We are looking forward to your registration! If you have further questions, please contact us.




Contact our experts and we will get back to you as soon as possible. See you soon!