Consulting Packages

Simplify Your Software Challenges - Our support as a flat rate

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Imagine a world where software issues don't slow you down

We understand the frustration software problems can cause, not just for your end users but for your IT teams dealing with complex technical issues. For this reason, we have developed our consulting packages that work like a flat rate and offer you exactly the help you and your team need. Our experts are dedicated to answering your specific questions about Atlassian software.

Consulting Packages - 1st- and 2nd Level Support in one

Our packages are tailored to every need. Get a seamless support experience, ensuring your operations run smoothly. Our experts are well-versed in the intricacies of Atlassian software and are committed to providing solutions that are not only effective but tailored to your unique needs.

Silver Package

Up to 8 support hours monthly

Gold Package

Up to 16 support hours monthly

Platinum Package

Up to 42 support hours monthly

Unlimited Package

Unlimited support

Example queries answered by our support team:

  • Our Slack communication no longer runs automatically into our Jira project.

  • How do we set the due date to 'tomorrow' as soon as a ticket is prioritised as 'high'?

  • I need better reports in Jira. Can eazyBI help me?

  • I have special design requirements for the PDF export of Confluence pages.

  • We cannot add request participants in Service Request. 

    etc.

Sounds Familiar? Let's Talk.

We're here to set up a dedicated, easy-to-use help desk for your team, ensuring your queries are answered promptly and in compliance with SLAs. Say goodbye to software headaches and hello to streamlined operations.

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Your advantages with our consultation packages

availability

Guaranteed availability

We will provide you with consultants who will answer your questions within the specified response and service time.

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Planning and budget security

Through our flat rate prices, which refer to your booked hourly contingent.

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Transparency

You have access to our shared service desk portal at any time and can access your requests.

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Improved customer experience

Your users can get expert answers, personalized attention, and feel understood without repetitive searches or asking colleagues.

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Conserving your IT resources

Your IT team can focus on complex issues instead of repeatedly answering the same questions.

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Expert knowledge always at hand

Our experienced experts have best practices, quickly adapt to your situations, and provide easy-to-understand responses.

 

Quick, Dedicated Support for Your Team

Are you ready to leave your software challenges behind? With our customised consulting packages, help is always just one step away. Fill out the contact form now and get started with a no-obligation consultation.

 

 

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Alexander Post

Principal Solutions Advocate

Contact our experts and we will get back to you as soon as possible.