Individual Advisory contingent
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Our support for the prepaid rate
You create a credit balance with us in advance, which you can then use up flexibly and as you wish by using our services. Every support service used can be offset against the credit at your request.
We've got you covered! - Our service portfolio is diverse, optimally covers your needs around Atlassian tools and makes your work easier:
✓ Workshops
✓ Implementation projects
✓ Expansion modules
✓ 1st- and 2nd Level Support
✓ Trainings
With your advance payment, you are already investing in your future know-how, in upcoming projects and in smooth system use. No matter what exactly you need in the future, you will benefit from our expert knowledge until your credit is used up. - Cool or cool?
Your consulting contingent - individually and flexibly selectable
✓ All support services can be charged and paid for with your consulting quota:
We charge fixed-price services such as workshops, introductory projects, extension modules and training courses with your credit. For 1st & 2nd level support*, you only pay for the consulting time you actually use (combination with our flat rates possible!) in the amount of our attractive support prices.
✓ Your budget is valid for a period of 36 months.
✓ We advise you in German or English.
✓ No administrative effort.
You want permanent support on your side? No problem! Extend your package at any time with one of our flat rates!
* The minimum purchase is 1000 €.
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Further information on our individual counselling contingent
Minimum purchase
The minimum purchase for our individual consulting contingent is 1000 €.
Service hours
We provide consulting services within the Atlassian support packages from Monday to Friday between 09:00 and 18:00 CET. Public holidays in North Rhine-Westphalia and Hesse are excluded.
Response times
In contrast to our support flat rate, no availability can be guaranteed for the individual consulting contingent due to the lack of planning certainty. However, we will of course respond as quickly as possible and on average within one day.
Support channel
We provide a service desk where you can submit requests in German or English.
Support access
In order to be able to guarantee the service, we need access with administration rights to your Atlassian instances.
Scope
Support is provided for the products Jira Work Management, Jira Software, Jira Service Management, Confluence and Atlassian Access as well as for common apps. Licence costs are not included.
Billing
For our individual consulting contingent the invoice has to be paid in advance. All your subsequently used services can be offset against the credit at your request.
Validity
Your consulting quota is available to you within the scope of our support for 36 months and can be offset against our services during this period.
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Are you interested in our Atlassian support packages?
We will be happy to advise you free of charge and without obligation. We look forward to talking to you!
Contact our experts and we will get back to you as soon as possible. See you soon!