IT Service Management
Planning, implementation and support from a single specialist at a fixed price
The goal of Incident Management is to restore normal service operation as quickly as possible when an incident sets in and to minimize the impact on business operations. It ensures the quality and availability of IT-services stays high.
This process is specifically dealing with user's service requests. It could be a simple request like a password reset, or a complex request like setting up a new workstation.
When the IT environment changes through implementation of new software or upgrades, Change Management controls these changes minimizing the risk of disruptions and other negative impacts to business operations.
Problem Management identifies and resolves recurring incidents or larger incidents affecting multiple users. The focus is on avoiding future incidents by determining and resolving the root cause of the problem.
Jira Service Management
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