ITSM-Pro-Package

Your very own ITSM solution

Tailored to Your Needs

This solution has been designed with large organizations in mind, providing a fully customizable approach that allows you to manage service delivery effectively while aligning with your business goals. This means gaining a comprehensive, secure, and compliant solution that can scale with your organization over time.

This package takes a deep dive into your current ITSM or ESM maturity, your team and the customers' needs to understand your unique requirements.

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Package scope

Data Migration from other systems:

  • Evaluation of existing data systems and identification of data that needs to be migrated.

  • Develop a data migration strategy and plan.

  • Extract data from the legacy systems, transform it as needed, and load it into the target system.

  • Validate the migrated data to ensure its accuracy and integrity.

Enterprise Service Management:

  • Implementation of a comprehensive service management framework

  • Incident-, problem-, and changemanagement processes

  • Service catalog and request fulfillment automation

  • Integration with existing IT service management tools

ITIL Best Practice Implementation:

  • Adoption and implementation of ITIL (Information Technology Infrastructure Library) best practices

  • Configuration management and asset tracking

  • Service level management and service desk operations

  • Continual service improvement and service reporting

Enterprise reporting integration:

  • Analyze the reporting requirements of the organization.

  • Identify the data sources and reporting tools to be integrated.

  • Design and implement a reporting framework that enables centralized reporting and analytics.

  • Develop data connectors and APIs to extract and transform data for reporting purposes.

  • Ensure data accuracy, security, and performance in the reporting environment.

Security and compliance integrations:

  • Evaluate the security and compliance requirements of the system.

  • Implement security measures such as authentication, authorization, and encryption.

  • Integrate with existing security infrastructure, including Single Sign-On (SSO) systems.

  • Implement monitoring and auditing capabilities to ensure compliance with industry regulations and internal policies.

  • Conduct security testing and vulnerability assessments to identify and mitigate potential risks.

DevOps systems to support CI/CD:

  • Assess the current development and deployment processes.

  • Implement and configure appropriate DevOps tools and systems to enable Continuous Integration (CI) and Continuous Deployment (CD) workflows.

  • Automate build, testing, and deployment processes to achieve faster and more efficient software delivery.

  • Integrate version control, automated testing, and deployment pipelines for seamless development operations.

Your advantages from this package

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Security and compliance

Design and implement processes for your data encryption, access control, audit trails, and compliance reporting.

 

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Increased scalability

Make sure your solution is able to adapt to change. Whether you are experiencing growth or streamlining, ensure your service delivery isn't impacted and an exceptional service is maintained.

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Full customisation

Build a solution that is moulded around your organisation's requirements with customisations that make the service a pleasure to operate, deliver and use. 

ITSM Pro Package


Comprehensive service by
our experts

Individually estimated

 

Optimal extensions for your ITSM Solution Package

All-round service for a smooth launch

ITSM Workshop

What are your actual requirements? Where exactly do you want your ITSM journey to go and which package is right for you? - Let's find out together in our workshop! 

Our ITSM workshop

ITSM Extension Modules

You can add extension components to our fixed-price packages at any time to better meet your specific criteria.

Our ITSM Modules

ITSM Trainings

Have your colleagues picked up from the beginning to achieve high user acceptance and a smooth start with Jira Service Management.

Our ITSM trainings

ITSM Support Packages

With our support package flat rate, we accompany your team beyond the introduction, answer all your questions and thus relieve your IT.

Our ITSM Support Packages

FAQ

 

 

 

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Our ITSM Solution is exactly what you were looking for!

Our team of experts will do the work for you and provide you with Jira Service Management ready to use according to your requirements.

We will be happy to advise you free of charge and without obligation. We look forward to talking to you!