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Your Start with ITSM - the standard can often be so appropriate
With the starter package, we configure a service desk for you in the standard version and on the basis of proven concepts.
This is perfect if you don't need to map any special, individual requirements and the standard functions are completely sufficient.
You can have us integrate individual modules into your system at any time.
Standard service catalogue
Your services are categorised in the standard service catalogue. With the help of predefined enquiry types, enquirers can get a clear overview of services, are navigated through the tool in a self-explanatory way and the enquiry reaches the right team directly.
Feedback
We include improved feedback cycles with satisfaction surveys and reports so you know how your service is being received and can make immediate performance adjustments if necessary.
Communication channels
We integrate your various communication channels, such as e-mails or chats, into your system so that you can find all your requests in one place or in a specific queue.
Queues
All your incoming requests are organized into queues. This helps you prioritize, provides visibility, and helps you meet your response times.
SLA Management
To measure your service level and keep it high, standard service level agreements are included in the tool. Instead of being reactive, you will be proactive because the urgency of the service tickets is represented by a colour scheme.
Standard reports
An overview of the standard reports with important metrics helps you to understand and optimise your performance.
Common ITIL practices
We implement common ITIL practices such as Incident Management, Change Management, Service Request Management, Problem Management and Knowledge Base Management.
Contact our experts and we will get back to you as soon as possible.