ITSM Starter Package

Introduction at a fixed price

Deniz (1)

Deniz Timartas
IT-Consultant & Trainer

Your Start with ITSM - the standard can often be so appropriate

With the starter package, we configure a service desk for you in the standard version and on the basis of proven concepts.

This is perfect if you don't need to map any special, individual requirements and the standard functions are completely sufficient.

You can have us integrate individual modules into your system at any time. 

Project Roadmap

4 weeks | Costs: 6.500 €*

Our experts configure the standard version of your IT service management system based on best practices. As a result, you can provide your customers and employees with timely problem resolution and guidance through streamlined coordination, automation, and visibility.


01 Kick-Off-Meeting

Discussion of the procedure & demo

Project planning & discussion of your requirements

02 Technical Implementation



Test implementation

03 Feedback & Adjustments

Demo of the potential configuration

Adjustments based on the feedback

04 Go-Live

Announcement in the company

Activation of the system

05 Workshop

Enduser Solution Workshop

Package scope

3-Day consultancy budget:

Use this budget during or in the following two weeks after the base implementation of your project

 End User Solution Workshop:

At the end of the implementation, we show users how to best use the system (up to 3 hours).

Additional SLAs

We include 2 new SLAs to your service desk that helps customer interaction and automation.


This package includes pre-defined best-practice JSM Incident and Service Request Management Workflows in addition to out-of-box Change- and Problem Management Workflows.


We include 7 must-have automations in your service desk to help get things speed up and automized.

 Customer facing portal 

Provide a straightforward and satisfying user experience for enquirers:

Standard service catalogue

Your services are categorised in the standard service catalogue. With the help of predefined enquiry types, enquirers can get a clear overview of services, are navigated through the tool in a self-explanatory way and the enquiry reaches the right team directly.

erweiterter servicekatalog in jsm


We include improved feedback cycles with satisfaction surveys and reports so you know how your service is being received and can make immediate performance adjustments if necessary.


satisfaction feedback

 Agent view

Features for your agents to be able to work well organised as service teams within one tool.

Communication channels

We integrate your various communication channels, such as e-mails or chats, into your system so that you can find all your requests in one place or in a specific queue.

Customer Notification


All your incoming requests are organized into queues. This helps you prioritize, provides visibility, and helps you meet your response times.



SLA Management

To measure your service level and keep it high, standard service level agreements are included in the tool. Instead of being reactive, you will be proactive because the urgency of the service tickets is represented by a colour scheme. 


Standard reports

An overview of the standard reports with important metrics helps you to understand and optimise your performance.



 Backend matters

General, fast coordination in the teams as well as efficient work 

Common ITIL practices

We implement common ITIL practices such as Incident Management, Change Management, Service Request Management, Problem Management and Knowledge Base Management.


Let's get started

ITSM Starter Package

Best practices by our experts

6.500 €*

4 weeks

*Licence costs are not included in the package price.
The starter package based on the standard functions is not enough for you and you want to integrate your individual requirements? Take a look at our ITSM-Advanced package.

Optimal extensions for your ITSM Starter Package

All-round service for a smooth launch

What are your actual requirements? Where exactly do you want your ITSM journey to go and which package is right for you? - Let's find out together in our workshop! 

Our ITSM Workshop

You can add extension components to our fixed-price packages at any time to better meet your specific requierements.

Our ITSM Modules

Become a Jira Service Management expert with our ITSM training courses. We have the right training for every skill level.

Our ITSM Trainings

We accompany your team beyond the package launch. For a fixed price, we will help you with questions and problems and offer professional support.

Our Support Packages



The ITSM Starter Package is exactly what you are looking for?

Our team of experts will do the work for you and provide you with Jira Service Management ready to use according to your requirements.



Deniz Timartas
IT-Consultant & Trainer

Contact our experts and we will get back to you as soon as possible.