ITSM Starter Package
Introduction at a fixed price
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Your Start with ITSM - the standard can often be so appropriate
With the starter package, we configure a service desk for you in the standard version and on the basis of proven concepts.
This is perfect if you don't need to map any special, individual requirements and the standard functions are completely sufficient.
You can have us integrate individual modules into your system at any time.
Project Roadmap
4 weeks
Our experts configure the standard version of your IT service management system based on best practices. As a result, you can provide your customers and employees with timely problem resolution and guidance through streamlined coordination, automation, and visibility.
01 Kick-Off-Meeting
Discussion of the procedure & demo
Project planning & discussion of your requirements
02 Technical Implementation
Concept
Implementation
Test implementation
03 Feedback & Adjustments
Demo of the potential configuration
Adjustments based on the feedback
04 Go-Live
Announcement in the company
Activation of the system
05 Workshop
Enduser Solution Workshop
Package scope
3-Day consultancy budget:
Use this budget during or in the following two weeks after the base implementation of your project
End User Solution Workshop:
At the end of the implementation, we show users how to best use the system (up to 3 hours).
Additional SLAs
We include 2 new SLAs to your service desk that helps customer interaction and automation.
Workflows
This package includes pre-defined best-practice JSM Incident and Service Request Management Workflows in addition to out-of-box Change- and Problem Management Workflows.
Automations
We include 7 must-have automations in your service desk to help get things speed up and automized.
Customer facing portal
Provide a straightforward and satisfying user experience for enquirers:
Standard service catalogue
Your services are categorised in the standard service catalogue. With the help of predefined enquiry types, enquirers can get a clear overview of services, are navigated through the tool in a self-explanatory way and the enquiry reaches the right team directly.
Feedback
We include improved feedback cycles with satisfaction surveys and reports so you know how your service is being received and can make immediate performance adjustments if necessary.
Agent view
Features for your agents to be able to work well organised as service teams within one tool.
Communication channels
We integrate your various communication channels, such as e-mails or chats, into your system so that you can find all your requests in one place or in a specific queue.
Queues
All your incoming requests are organized into queues. This helps you prioritize, provides visibility, and helps you meet your response times.
![video_queues](https://veniture.net/hs-fs/hubfs/video_queues.gif?width=500&height=365&name=video_queues.gif)
SLA Management
To measure your service level and keep it high, standard service level agreements are included in the tool. Instead of being reactive, you will be proactive because the urgency of the service tickets is represented by a colour scheme.
Standard reports
An overview of the standard reports with important metrics helps you to understand and optimise your performance.
Backend matters
General, fast coordination in the teams as well as efficient work
Common ITIL practices
We implement common ITIL practices such as Incident Management, Change Management, Service Request Management, Problem Management and Knowledge Base Management.
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This is what's not included
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Workshops to define further requirements and major changes to the configuration of the starter package
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Integrations with 3rd party systems
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Atlassian apps configuration
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SSO/integration with user directory (Atlassian Access configuration)
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User and administration trainings
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CMDB design and configuration
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Change Enablement
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Problem Management
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Let's get started
ITSM Starter Package
Best practices by our experts
The starter package based on the standard functions is not enough for you and you want to integrate your individual requirements? Take a look at our ITSM-Advanced package.
Optimal extensions for your ITSM Starter Package
What are your actual requirements? Where exactly do you want your ITSM journey to go and which package is right for you? - Let's find out together in our workshop!
You can add extension components to our fixed-price packages at any time to better meet your specific requierements.
Become a Jira Service Management expert with our ITSM training courses. We have the right training for every skill level.
We accompany your team beyond the package launch. For a fixed price, we will help you with questions and problems and offer professional support.
Our Support Packages
FAQ
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How long will the project take?
The complete project takes about 4 weeks. If you add extension modules, it may take longer depending on the module and the number of modules. We discuss the procedure in the kick-off meeting and agree on the schedule together. If you want to prolong the project, that's no problem.
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Are licences included in the package?
No, licences are not included. The package refers exclusively to the included services within the scope of the implementation project.
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I don't think the standard functions are enough for me, can we do customisations?
Of course. If the standard configuration is not enough for you and you have individual requirements that are reflected in workflows or automations, for example, then the ITSM Advanced Package is perfect for you. We have created it precisely for this case.
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Is the package applicable to multiple instances?
Our ITSM packages can only be applied to one instance and one Atlassian tool. If you have multiple instances, we will be happy to advise you on how to proceed in this case.
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Who is our contact person?
After you have been advised by our sales consultants, the project is handed over to one of our ITSM experts. This person will implement the project together with you and is your contact person for all your questions regarding the project.
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How many ITSM modules can I book in the package?
You can book as many of our ITSM modules as you like as a supplement to our ITSM Starter Package. The final number depends on your requirements and the apps you need.
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Can I offset this service against the individual counselling quota?
If you have concluded an individual consulting contingent with us, of course, because this serves as credit. All your support services that you use, including the implementation project within the framework of the ITSM Starter Package, can be offset against it.
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