IT Service Desk

Your key to efficiency: your new service desk

Benefit from the strengths of the service desk and automate workflows in your team.

A service desk is the central point of contact within a company that deals with all concerns, questions and problems relating to the IT infrastructure or service requests. From a simple request for a password reset to HR queries and the resolution of complex technical faults - the service desk is there to provide support and solutions.

Relieve the workload

Relieve the workload of your support teams with self-help portals where employees can search for solutions themselves.

Responsibilities

Calls in the help desk are automatically classified and responsibilities are clearly assigned.

Nothing gets forgotten

Since all requests are processed and prioritized in a transparent ticket system, no request is lost.

Important information

Thanks to the ticket system, all information is in one place and can be retrieved and accessed by everyone at any time.

More time

By processing requests in a transparent, automated and structured way, teams have more time for other tasks.

Less work

If questions repeatedly arise, support does not have to answer them repeatedly, as users are referred directly to the knowledge base.

Collaboration has never been easier

Jira Service Management supports you in setting up an effective help desk. It doesn't matter whether you need a ticket system for your IT or whether you want to bring more transparency to the processes of other departments.

Service desks often contain several ITSM elements. A service desk usually includes ITSM elements such as service request management, incident management, knowledge management, self-service and reporting.

Your IT Service Desk

Support requests to IT teams are created in a structured manner in ticket form and either forwarded to the service team or requestors already receive answers to their questions through an integrated knowledge database.

✓ Efficient ticket management
✓ Improved team coordination
✓ Automations
✓ Minimized downtime
✓ Real-time monitoring & reports
✓ Optimized workflows

ITSM Starter Package

HR Service Desk

HR faces a number of inquiries every day: Questions about salary, holiday, benefits, complaints, and much more. Processing these inquiries by email or telephone takes a long time and is confusing. The Service Desk provides a remedy:

✓ Automated HR processes
✓ Improved employee experience
✓ More control & transparency
✓ Accessible at any time
✓ Centralized employee requests
✓ Pre-built workflows

HR Starter Package

Get your new Service Desk at a fixed price!

We are experts in the field of Atlassian and are happy to provide you with free and non-binding advice in your first consultation. Whether you need a Service Desk for your IT teams or other business teams - we have the solution!

Alex von veniture

Alexander Post

Atlassian Experte & CTO

Contact our experts and we will get back to you as soon as possible. See you soon!

(IT-) Service Desk

Relieve your IT and service teams and respond faster to service request with Jira Service Management.