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IT Service Management
End-to-end Delivery
Processes and Activities
IT Service Management, also known as ITSM, is the way IT services operate for customers.
In the majority of companies, IT support offering is differentiated into two areas: "Help Desk" and "Service Desk". While the "Help Desk" is used for acute disruptions or problem solutions, the "Service Desk" provides services that go beyond this, such as the provision of IT infrastructures for employees.
ITSM, on the other hand, defines a further development of support toward a stronger customer, user and service orientation. In this context, service management is understood as a service that is intended to guarantee a high level of customer satisfaction.
Teams Come First
IT teams should continuously develop and learn how to improve. Strong and competent IT teams are crucial for companies.
When it comes to supporting the well-established IT team in their work and helping with new routines, we come into play.
We offer technology and software that improves activities and impacts workflow. Through cross-team collaboration and continuous support with automated day-to-day tasks, teams have more time to work efficiently on important tasks.
ITSM should improve the entire company and its service management principles. Cross-departmental collaboration, alignment with business priorities or even the provision of resources for continuous optimization, are points that should be taken care of with ITSM. This reduces costs and risks and improves the customer experience.
Why ITSM with venITure?
venITure has a proven track record as an Enterprise Platinum Solution Partner with ITSM specialization - our certified Atlassian experts have ongoing experience and can assist with planning and execution. We have had the privilege of designing a large number of successful ITSM projects of various sizes. We are happy to pass on our knowledge and experience to you!
Do you want to learn more about the possibilities of optimizing your IT support through ITSM?
We would be happy to consult you without obligation and free of charge on topics such as ITSM, ITIL and DevOps. We look forward to speaking to you!
